FAQ

Frequently Asked Questions

Maxarie Living

Welcome to the Maxarie Living FAQ. Below you will find answers to common questions about ordering, payments, shipping, returns, refunds, and customer support.

1. What is Maxarie Living?

Maxarie Living is an online store offering products for customers in the United States.

We provide product information, secure checkout, customer support, shipping, and return services through our online store.

2. Where is Maxarie Living located?

Our business address is:

Maxarie Living
40100 County Road 39
Bay Minette, AL 36507
United States

3. How can I contact Maxarie Living?

You can contact us using:

Email: contact@maxarieliving.com
Phone: +1 251-401-6536

For order-related questions, please include your order number when contacting us.

4. What payment methods do you accept?

We currently accept:

Visa
Mastercard
American Express

Available payment methods are displayed during checkout.

5. Is my payment information secure?

Payments are processed through the payment services available at checkout.

Maxarie Living does not need to receive or store your complete payment card number when payment is processed through a third-party payment provider.

Please do not send complete payment card information by email or telephone.

6. Do you offer free shipping?

Yes. Maxarie Living offers free standard shipping on eligible orders shipped within the United States.

Any applicable shipping charges or alternative shipping options will be displayed before you complete your purchase.

7. How long does shipping take?

Our standard shipping transit time is approximately 3–6 business days after the order has been processed and shipped.

Actual delivery times may vary because of carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

8. Will I receive tracking information?

When tracking information is available, it will be provided by email or through the applicable order information.

Tracking may take some time to become active after the carrier receives the shipment.

9. Can I change my shipping address after placing an order?

Email: contact@maxarieliving.com
Phone: +1 251-401-6536

We will make reasonable efforts to help, but an address cannot always be changed after an order has been processed or shipped.

10. What should I do if my package is delayed?

First, check the tracking information provided by the carrier.

If your order has not arrived within the expected delivery timeframe, contact Maxarie Living so we can review the available shipping information and assist you.

11. What should I do if my package says delivered but I did not receive it?

Check the delivery area, mailbox, entrance, household members, building management, or other secure locations where the carrier may have left the package.

You should also contact the shipping carrier using the tracking information.

If the package remains missing, contact Maxarie Living at contact@maxarieliving.com.

12. Do you accept returns?

Yes. Eligible returns can be requested within 30 calendar days from the date the order is delivered.

Returned products must meet the requirements described in our Return and Refund Policy.

13. How do I request a return?

Contact Maxarie Living before sending an item back.

Email: contact@maxarieliving.com
Phone: +1 251-401-6536

Please provide your order number, the item you want to return, and the reason for the return.

We will provide the appropriate return instructions.

14. Where should I send my return?

Please do not send a return to our business address unless Maxarie Living specifically instructs you to do so.

15. When will I receive my refund?

Once an eligible returned item is received and reviewed, an approved refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

16. What if I receive a damaged product?

Please provide your order number, a description of the damage, and photographs of the product and packaging when available.

We will review the issue and provide appropriate instructions.

17. What if I receive the wrong product?

Contact Maxarie Living at contact@maxarieliving.com with your order number and details about the incorrect item.

We will review your order and provide the appropriate next steps.

18. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has been processed or shipped.

If the order has already shipped, our Return and Refund Policy may apply.

19. Do your products have a warranty?

Warranty coverage depends on the product.

If a specific product has a manufacturer's warranty or other warranty coverage, the applicable information will be provided on the product page or with the product documentation.

If you believe a product is defective, contact us so we can review the issue.

20. How can I report an accessibility issue?

If you experience difficulty using any part of our website, please contact us.

Email: contact@maxarieliving.com
Phone: +1 251-401-6536

Please describe the issue and, when possible, identify the page or feature where you experienced the problem.

21. How does Maxarie Living protect my personal information?

We take reasonable measures to protect customer information.

For details about information we collect, how we use it, cookies, third-party services, and applicable privacy choices, please review our Privacy Policy.

22. Do you share customer information?

Personal information may be shared with service providers when reasonably necessary to process orders, payments, shipping, customer support, security, analytics, or other legitimate business functions.

Information may also be disclosed when required by law or legal process.

For more information, please review our Privacy Policy.

23. How can I get help with an order?

Our customer support team can assist with questions about:

Products
Orders
Payments
Shipping
Tracking
Returns
Refunds
Exchanges
Damaged products
Incorrect orders
Order cancellations

Email: contact@maxarieliving.com
Phone: +1 251-401-6536

24. Where can I find your store policies?

Our website provides information about:

Privacy
Terms of Service
Shipping
Returns and Refunds
Payments
Warranty
Accessibility
Contact information

Customers should review the applicable policy before placing an order.

25. What are your standard shipping and return terms?

For quick reference:

Shipping: Free standard shipping on eligible U.S. orders.

Transit time: Approximately 3–6 business days after the order has been processed and shipped.

Returns: Eligible returns can be requested within 30 calendar days from the date the order is delivered.

Payment methods: Visa, Mastercard, and American Express.

26. How can I contact Maxarie Living?

Maxarie Living
40100 County Road 39
Bay Minette, AL 36507
United States

Email: contact@maxarieliving.com
Phone: +1 251-401-6536

We are happy to assist with questions about your order, products, payments, shipping, returns, refunds, and general customer support.