Shipping policy
Effective Date: September 25, 2026
At Maxarie Living, we aim to process and deliver your order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.
1. Shipping Availability
We currently offer shipping within the United States.
Free standard shipping is available on eligible U.S. orders.
2. Order Handling Time
Orders are generally processed and prepared for shipment within:
1–2 business days
Handling time begins after your order has been successfully placed and payment has been confirmed.
Business days are Monday through Friday, excluding applicable U.S. holidays.
3. Transit Time
After your order has been processed and shipped, the estimated standard carrier transit time is:
2–4 business days
Transit time begins when the carrier receives the package from Maxarie Living. Transit time is separate from the 1–2 business-day handling period.
Estimated Total Delivery Time
The estimated time from order placement to delivery is generally:
3–6 business days
This is calculated from:
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Handling: 1–2 business days
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Transit: 2–4 business days
These are estimates rather than guaranteed delivery dates.
4. Tracking Information
When tracking is available for your shipment, tracking information may be provided by email or through your order details.
Tracking information may take some time to become active after the carrier receives the package.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your address before completing your purchase. If you need to change your shipping address after placing an order, contact us as soon as possible.
We may not be able to change an address once an order has been processed or shipped.
6. Delivery Delays
Although we work to meet the estimated delivery times above, actual delivery may occasionally take longer because of circumstances outside our control, including:
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Carrier delays
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Severe weather
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Holidays
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Transportation disruptions
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Incorrect or incomplete addresses
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High shipping volumes
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Other circumstances affecting the carrier
A carrier delay does not automatically mean that an order is lost.
7. Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us at:
Email: contact@maxarieliving.com
Phone: +1 251-401-6536
We will review the available order and tracking information and help determine the appropriate next step.
If tracking shows that a package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the carrier where appropriate. You may also contact us for assistance.
8. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.
Please include your order information and, when appropriate, clear photographs of the item and packaging so we can review the issue and determine the appropriate resolution.
9. Shipping and Returns
Our return period is 30 calendar days from the date your order is delivered, subject to the conditions described in our Return & Refund Policy.
Return shipping responsibilities depend on the reason for the return and the circumstances of the order. Please review our Return & Refund Policy before sending an item back.
Do not send a return to our business address unless we specifically provide return instructions.
10. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
We will try to accommodate cancellation requests before the order is processed. Once an order has been processed or shipped, cancellation may no longer be possible.
11. Contact Us
If you have questions about shipping or your order, please contact:
Maxarie Living
40100 County Road 39
Bay Minette, AL 36507
United States
Email: contact@maxarieliving.com
Phone: +1 251-401-6536
We are committed to providing clear shipping information and reliable customer support throughout the ordering process.