Effective Date: September 25, 2026

At Maxarie Living, customer satisfaction is important to us. This Return and Refund Policy explains when customers can request a return, how to start a return, what happens after an item is returned, and how refunds are processed.

1. 30-Day Return Policy

Maxarie Living accepts eligible returns requested within 30 calendar days from the date the order is delivered.

To be eligible for a return, the item must:

• Be returned within the 30-day return period.

• Be in its original condition.

• Be unused and undamaged, except where the item was received damaged or defective.

• Include the original packaging, accessories, parts, and other items supplied with the order when applicable.

• Be accompanied by sufficient order information so we can identify the purchase.

A return that does not meet these requirements may be refused or may be subject to a reduced refund where permitted by applicable law.

2. How to Start a Return

Customers must contact Maxarie Living before sending an item back.

To request a return, contact:

Maxarie Living
40100 County Road 39
Bay Minette, AL 36507
United States

Email: contact@maxarieliving.com
Phone: +1 251-401-6536

Please provide:

• Your order number.

• The name used to place the order.

• The item you want to return.

• The reason for the return.

• Photos or other information when the item arrived damaged, defective, or incorrect.

Our customer service team will review the request and provide the applicable return instructions.

Do not send merchandise to the business address above unless Maxarie Living specifically instructs you to do so.

3. Return Authorization

Customers should wait for return instructions before shipping an item back.

This helps us correctly identify and process the return.

Packages returned without the required return information or sent to an address that was not provided by Maxarie Living may experience processing delays.

4. Return Shipping Costs

For a return based on a change of mind, incorrect selection, or another reason that is not caused by Maxarie Living, the customer is responsible for the applicable cost of returning the item unless otherwise agreed by Maxarie Living or required by applicable law.

If an item arrives damaged, defective, or materially different from the item ordered, contact us at contact@maxarieliving.com. We will review the issue and provide appropriate instructions.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Maxarie Living as soon as reasonably possible after delivery.

Email contact@maxarieliving.com with your order number and a description of the issue. Photographs may be requested to help us evaluate the condition of the item.

After reviewing the information, we may provide instructions for returning the item and, where appropriate, arrange a replacement or refund.

6. Refunds

Once a returned item is received, Maxarie Living will inspect the item to determine whether it meets the requirements of this Return and Refund Policy.

If the return is approved, the applicable refund will be issued to the original payment method used for the purchase.

We do not send refunds to a different payment method unless required by applicable law or agreed upon by Maxarie Living.

7. Refund Processing Time

After an approved return has been processed, the refund is submitted to the original payment method.

The time required for the refunded amount to appear in your account depends on your bank, card issuer, or payment provider. Maxarie Living does not control the processing time imposed by your financial institution.

If you have received confirmation that your refund was issued but do not see it in your account, please first check with your payment provider or financial institution.

8. Items That Do Not Qualify for a Return

A return may not be accepted when:

• The 30-day return period has expired.

• The item has been used or damaged after delivery.

• The item has been altered or modified.

• Parts, accessories, packaging, or other components supplied with the order are missing.

• The condition of the returned item does not reasonably correspond to the condition required for a return.

Any product-specific return restriction will be disclosed on the applicable product page before purchase.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

9. Exchanges

If you would like to exchange an eligible item, contact contact@maxarieliving.com before returning the item.

Exchange availability depends on product availability and the circumstances of the order. If an exchange is not available, an eligible refund may be processed instead.

10. Order Cancellation

If you need to cancel an order, contact Maxarie Living as soon as possible at contact@maxarieliving.com.

Cancellation requests cannot always be accommodated once an order has been processed or shipped.

If an order has already shipped, the customer may need to follow the applicable return procedure described in this policy.

11. Return Delivery and Tracking

When Maxarie Living provides return instructions requiring the customer to ship an item back, customers should retain their return shipment receipt and tracking information until the return has been processed.

Maxarie Living may request tracking information when investigating a return that has not been received.

12. Refunds for Damaged or Incorrect Orders

When Maxarie Living determines that an eligible item was damaged before or during delivery, defective, or materially incorrect, we will work with the customer to determine the appropriate resolution, which may include a replacement or refund.

Customers should contact us promptly so that the issue can be reviewed.

13. No Automatic Refunds

Submitting a return request does not automatically guarantee a refund.

The returned item must meet the requirements of this policy, and Maxarie Living must receive and review the returned merchandise when a physical return is required.

If a return does not qualify, we will communicate the reason to the customer.

14. Legal Rights

This Return and Refund Policy does not remove or restrict any consumer rights that cannot legally be excluded or limited under applicable law.

Where applicable law provides a customer with rights that are more favorable than this policy, those legal rights will apply.

15. Contact Information

For all return, refund, cancellation, damaged-item, or exchange questions, contact:

Maxarie Living
40100 County Road 39
Bay Minette, AL 36507
United States

Email: contact@maxarieliving.com
Phone: +1 251-401-6536

Maxarie Living will use the contact information above to assist customers with questions concerning purchases, returns, refunds, and order issues.